These Terms and Conditions set out to show where and how we are obliged to comply with the legal requirements and to set out what you, the customer, are responsible for doing. But really they are there to make shopping with Luxe as easy, open and private as possible.

If you'd like to discuss any of these Terms and Conditions with us, please call 0490 53 93 73 between 10:00am and 4:00pm Australian Eastern Standard Time Monday to Friday or simply email us at info@luxewhitsundays.com anytime. We will be only too pleased to answer any questions.

These Terms and Conditions cover online shopping with Luxe and specifically our website.

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms of Sale"). Luxe reserves the right to amend or update such terms, conditions, disclaimers and
limitations of liability at any time. We will not be providing notice of any change and by using the website, you acknowledge that you have read and understood these Terms.

PROMOTIONS and COMPETITIONS

Other Terms and Conditions not listed herein and applying to Luxe promotions and competitions are incorporated into these terms and conditions.

LINKS to OTHER SITES

Luxe makes no representations or warranties about any other website which you may access through a link on this Site. When you access another Website, that Website is independent from Luxe, and we have no control over the content on that other Website. Any link to another Website is provided as a service to our customers and you must take your own precautions to ensure that any other Website that you access by link from this Site is free from material of a destructive nature. Luxe does not
monitor or review statements made or products offered on other sites by third Parties.

Product information in relation to products referred to in this Site has been provided by the respective manufacturers. Product information, photographs and illustrations are published with the permission of the supplier of that product.

DATA TRANSMISSION and VIRUSES

All care is taken to ensure that the Luxe website is free from computer viruses. However, it is your responsibility to scan any data or linked websites for viruses.

COPYRIGHT

The name Luxe is registered. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Luxe and third parties. This property may only be used for the purposes of browsing the Luxe website and acquiring goods and services from the website.

DISCLAIMER

You expressly acknowledge and agree that Luxe does not control other users of this website, the providers of information to this website or the suppliers of goods and services purchased from this website. Luxe is therefore not liable for their opinions or their conduct, including any information or advice provided by them.

Prices of goods and services,
postage and handling fee, and other charges displayed on the Luxe website are current at the time of being displayed. These prices are subject to change without notice.

There is unlikely to be discrepancies with descriptions or pricing. However, some elements of on-line trading are outside of our control and we are unable to warrant that any content of the website is accurate, current or error free.

If we have to cancel an order, for whatever reason, we reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms of Sale detailed in our Terms and Conditions.

If you need to cancel an order, please contact us immediately by emailing us at info@luxewhitsundays.com and no later than 1 working day after placing your order. We will then let you know by email, that we have received your request to cancel your order. Agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

IN-STORE PICK UP:

We offer free in store pick up (click & collect) from our boutique in Bowen. Once your order is ready you will receive and email. Our boutique is located at 39a Williams Street, Bowen Qld 4805.

SHIPPING METHODS:

We ship using Australia Post.

Please Note: processing delays due to; public holidays, severe weather and courier transit errors are not within our control.

• Order before 12pm AEST Monday – Friday and your order will be sent same day.
• Orders placed on public holidays will be sent the next business day.
• An email will be sent to you with a tracking number as soon as your parcel is packed and dispatched.  This tracking number may take up to 12 - 24 hours to activate after it's first scanned by Australia Post.
• We are a regional business, parcels will arrive within  3+ business days. 
• Once a parcel leave our boutique, we are no longer liable for that parcel being lost or damaged in transit.
• Above suggested shipping times are a guide only and can vary depending on locations and circumstances.

DELIVERIES

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

INCORRECT ADDRESSING

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

LATE DELIVERY

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return.

• Wrong Size or Change of mind - Items must be returned within 14 days from the date of purchase in new and unused condition with all original labels/tags attached
• Items must be unaltered, undamaged (unless existing fault on item) and unwashed Free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
• For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bralettes, earrings and beauty products are not eligible for return.
• Shoes must be tried on indoors and have no scuff marks.

Faulty item - Item must be returned within 14 days with receipt. Items will be assessed over 24 business hours so Luxe can liaise with the relevant supplier/designer.

We do not accept returns on the following items:

• Products marked Sale/Clearance/ Final Sale
• Accessories
• Jewellery
• Intimates
• Beauty Items

For more detailed information please review our Terms & Conditions for Returns below.

TERMS & CONDITIONS FOR RETURNS

FAULTY PRODUCTS:

We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Luxe if the garment:

• Has a genuine manufacturing fault; and/or,
• Does not correspond with descriptions given to you.

A faulty item claim must be made within 14 days of purchase. Please email your order number, a description and photo of the fault to info@luxewhitsundays.com - You can expect to hear back from us within 1- 2 business days. 

Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.

If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or a store credit to the value of the original purchase price of the garment.

If a fault does not amount to a major failure in the garment, we are entitled to elect between providing you with a repair, replacement or other remedy.

WRONG SIZE OR CHANGE OF MIND:

Subject to compliance with the above timeframes for returns, we will offer a store credit in the form of a gift card for a change of mind or for incorrect sizing if:

• The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
• The garment has not been damaged whilst in the customer's possession or during delivery.
• The customer has proof of the garment purchase.
• The original labels and swing tags are attached to garment.

Note: ‘damage’ may include the presence of any fake tan, make up or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other product and odours on the garment. 

Additionally, If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has processed and your store credit issued, whichever occurs first. 

HOW TO RETURN AN ITEM

IN STORE PURCHASE: You will need to bring the item into the boutique at 39a Williams Street, Bowen Q 4805, along with proof of purchase. If you are unable to return to the store of purchase please email us at info@luxewhitsundays.com for further instruction.

ONLINE PURCHASE: You need to email or contact us prior to sending your return. Email: info@luxewhitsundays.com

You must complete the Returns form emailed to you and enclose it with the goods you are returning.

Post your Return to: 39a Williams Street, Bowen QLD 4805

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.luxewhitsundays.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected
information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers,
etc), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use the Device Information for the purposes of retargeting via advertising campaigns and to influence our social media marketing, emails, and blogging strategies.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you an visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal
information we hold about you and to ask that your personal information be
corrected, updated, or deleted. If you would like to exercise this right,
please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the
United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@luxewhitsundays.com